Trade Enquiries
We can offer trade accounts to interior designers and those in the trade. Please email annabel@themewsfurnishings.com and you will be sent our trade application form and fabric prices.
Once we have reviewed your form we'll be in touch with next steps.
Fabric ordering
Our Home Collection and Pardis Fabric Collection is printed to order for orders over 2m and will be sent out from the fabric printer on rolls. Please allow approximately 10 working days for delivery.
Orders 2m and under are sent from our studio, with the fabric folded and not on a roll.
Cushions
Our cushions are generally made to order and we hold few in stock. Please allow approximately three weeks for delivery. If you wish to alter the cushion - trim or size - please contact us.
Shipping
Orders over £75 will be shipped with DHL Express.
We use Royal Mail (signed for service) for all other posting of packages. Samples go out first class post.
We aim to ship all orders within 2 working days.
Returns and Refunds
You can return any purchased item, with the exception of fabric, provided we receive it in the same condition that it was when posted to you. Once we receive an item back and verify its quality, we will process your refund, which normally takes between 5 and 14 working days.
We cannot accept returns of fabric due to it being cut and/or printed to order. Please see our Ts&Cs for further information.
Our return address is: Sunlawshill, Kelso, Scottish Borders, TD5 8LB.
Please email annabel@themewsfurnishings.com if you have any queries.
Block Printing
Some of our items are block printed in India, which involves a unique and labour intensive process using a carved wooden block dipped in pigment dyes and pressed repeatedly to fabric, all by hand. The result is beautiful and unique however the hand-made process means that there may be some imperfections, which we feel only adds to the uniqueness of the product. In addition, as the dyes are hand mixed, there may be colour variations between one shipment and the next although we try to keep this to a minimum.
In addition, sizing may alter by up to 5% on each shipment; again we try to keep this to a minimum but some things are beyond our control.
RENTAL FAQS
Please see below for any common queries you may have about hiring tableware from us.
Please send all rental enquires to annabel@themewsfurnishings and we'll aim to get back to you within 48 hours.
Our rental agreement is 5 days but can be extended by agreement between ourselves and you.
Our minimum rental spend is £20.
We would like to know about your event approx 30 days prior, so we can finalise the rental agreement and delivery. We may be able to accommdate last minute rental agreements (less than one week) but this is subject to availability.
Your deposit will be 50% of the total cost of your hire, not including delivery cost. We will email you the deposit cost once you confirm your order. We reserve the right to retain £30 or 10% (whatever is the minimum) of your deposit to cover damage and/or loss. We will refund you your deposit (less the damage/loss cost if necessary) within 10 working days of receipt of the goods back to us.
Once we have confirmed availability of the items requested for your selected rental period, we will email you a quote showing the details of your hire. If you accept the quote, we send you an invoice with a link to pay either online or by bank transfer. We cannot guarantee the reservation of your order until your full payment has been received.
If you need to change your rental order please email us as soon as possible or telephone 07920493082 and we will try and accommodate your change; we cannot reduce the items ordered but we may be able to accommodate increases.
We recommend over-ordering in the first instance, for example, if you are inviting 30 guests, we recommend order 32 napkins in case you have any last minute additions.
All cancellations must be confirmed by email to annabel@themewsfurnishings.com
You may cancel your order at any time subject but it will be subject to the following cancellation fees:
Cancellations made 20 days or more in advance of the delivery date will incur a 50% charge of the total cost of hire. Cancellations made less than 20 days to the delivery date will incur a 100% charge of the total cost of hire.
If the date of your event changes please let us know as soon as possible and we will try our best to accommodate your new date. Date changes may be subject to a cancellation fee as per the policy above, depending on the new delivery date you require.
We will post your items using Royal Mail (signed for service), Parcel Force or DHL. The items will arrive neatly packaged and ready to use along with a list of the items you hired. The items will arrive approx. 2 working days before your event.
Please return your hired items securely in the packaging in which you received it (unless the packaging in damaged) by Royal Mail (or similar). The cost of the item is your responsibility and we recommend using a tracked service.
Please do not wash your items prior to returning them to us. We will arrange this when they are returned to us. Washing of items may affect our ability to return your deposit in full.