T&C'S
TERMS & CONDITIONS
These are the terms and conditions on which we supply our products to you.
We are The Mews Furnishings Limited (“The Mews”) and our registered address is C/O Douglas Home & Co Chartered Accountants, 8 Linnet Court, Cawledge Business Park, Alnwick, Northumberland, NE66 2GD.You can contact us by writing to us at info@themewsfurnishings.com or to Sunlawshill, Kelso, Roxburghshire TD5 8LB, or telephone 07920 493 082.
Our VAT number is 343313629.
These terms and conditions (“Terms”) apply to each purchase of goods made from our website www.themewsfurnishings.com, by email info@themewsfurnishings.com, or at our events. We may change or update these Terms from time to time and will publish any changes on this website.
These Terms are governed by English law and are subject to the jurisdiction of the English courts.
By accepting the Terms & Conditions, customers agree to read all our policies of sale on this page and also the Delivery, Returns and Order Confirmation information on this and other pages on this website.
Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document issued by us is subject to correction without any liability on our part.
Product Descriptions
We take all reasonable care to ensure that all product descriptions, images and prices that appear on our website are accurate. However, sometimes mistakes happen and in the event of any errors on our website, we will rectify the error as soon as reasonably possible and inform you of any error relating to any product you have ordered. The images shown online are for illustration purposes only. Many products are also shown with additional props but these are not included in the sale of a product unless otherwise specified.
The colours of products as they appear on your monitor and as they actually appear may be slightly different due to factors such as your monitor display settings and, for photographs, the lighting conditions at the time.
Product size and colour
A lot of our products and fabrics are handmade and hand dyed. Please note that variation in colour will happen from product to product and fabric roll to fabric roll, this is normal and adds to its beauty. Sizes of products can vary in size by up to 8cm and washing some products may incur shrinkage by up to 10%. By placing an order via this website, you confirm your understanding and acceptance of this.
When buying fabric from us please ensure that you purchase enough for your entire project; should you require additional fabric in the same pattern, we will endeavour to provide you with an exact match however we cannot guarantee that the next piece of fabric will be identical. This is particularly important regarding our fabric from Mallorca due its manufacturing process.
If you do buy fabric and are unhappy with it, i.e it is different to what you previously purchased or there is a mark/tear within the fabric, we can offer you a refund providing we receive the fabric back in the exact same condition that it was sent to you and without any cuts, tears, stitches or marks. You must inform us of any defects within 14 days of receiving the item and inform us that you would like to return it. It would be helpful if you provide photographs of any defects.
Product Availability
During busy times of the year our stock may sell out quickly or be limited in availability. Where a product is not in stock, please contact us and we will try our best to give you an estimated re-stocking date, if the information is available. We also provide you with the opportunity to register your email address on a product page to be notified as soon as the product is back in stock.
If there is an error in the availability information of any product(s) that you have ordered we will contact you as soon as is reasonably possible and you may either confirm the order to be delivered at a later date once stocks are available or cancel the order.
We reserve the right to withdraw any products from our Website at any time and/or remove or edit any materials or content on our Website.
Your Order
All products must be paid for in full at the time of ordering. When we accept your online, telephone or email order we will send you an email confirming the details of your order. For orders placed at our events, a receipt will be given, until then there is no contract between you and us.
When you place an order, we will require your name, e-mail address and payment details. Without this information we will not be able to process your request or notify you of acceptance of your order.
An email confirmation is only a confirmation that we have received your order and/or payment. It is not an acceptance of your order and we retain the right to contact you and issue a full refund in the event of complications with your order; including, but not limited to, incorrect pricing, stock availability and delivery charges.
A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.
Once your order has been dispatched, the completion of the contract between The Mews and yourself takes place. We will not be obliged to complete your order if any of the following reasons apply: the product you ordered being unavailable from stock; our inability to obtain authorisation for your payment; the identification of a pricing or product description error; customers who fail to reach any order criteria set out in the Terms & Conditions.
If there are any problems with your order, you will be contacted by us by email or by telephone and we reserve the right to reject any offer of purchase by you at any time.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Payment
Payment for all orders is at point of sale and not at point of dispatch.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
We do not accept international payment over the phone or via our website. You can however make a bank transfer – please call us on +44 7920 493 082 for more information
Delivery of your order
A delivery charge will be added to your order value where appropriate. We will aim to post orders within one or two days of receiving them. If you need an item posted any faster than this, please do get in touch and we'll do our best to help. Just drop us an email on info@themewsfurnishings.com
Customers outside of the UK
Please contact us before ordering and we'll be able to calculate exact shipping costs to your address.
You may be charged for import duties and customs charges on the arrival of the goods in your country, this is out of our control.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.
Cancellation and Returns
You can cancel your order within 14 days of receipt of the good(s) for all online, telephone, email or event orders, and we will refund the cost of the good(s) to you. Delivery charges are non-refundable and a return delivery charge will apply. All items must be returned in the condition that you received them and with original tags. We reserve the right to refuse return of any merchandise that does not meet The Mews return requirements. All products purchased on sale are final sale.
You will have to bear the direct cost of returning the goods and they must be returned within 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
• If you cancel your order we will reimburse you within 14 days from when we receive the goods back or when we receive proof you have sent the goods back (whichever is earlier).
• We will reimburse all payments received from you, except the costs of delivery. We may make a deduction from the reimbursement for any ‘diminished value’ of goods e.g. a mark on the fabric.
• We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Please return goods to the following address:
The Mews Fabrics & Furnishings
Sunlawshill, Kelso, Scottish Borders, TD5 8LB.
Email: annabel@themewsfurnishings.com
Promotional Code Terms & Conditions
Unless otherwise stated, promotional codes cannot be used in conjunction with any other offer or discounts.
Free delivery promotions are valid on mainland UK orders only. Unfortunately this excludes Northern Ireland, Guernsey, Isle of Wight, Jersey, Isle of Man, Isle of Scilly, Scottish islands and Republic of Ireland.
Liability
The Mews does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, The Mews shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Mews or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While The Mews uses reasonable endeavors to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Mews will not be responsible for any errors or omissions or for the results arising from the use of such information.
While The Mews takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, The Mews will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Mews does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Mews.
The entire liability of The Mews under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
The Mews will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of The Mews.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Sale Item Disclaimer
Sale prices are valid from the time that it displays online and cannot be retrospectively applied to an order. If an item was purchased at full price, it will need to be returned in the appropriate way and then reordered.
We have very limited stock of our sale items, and we will not be taking back orders on any of these items. Due to the fact our stock levels are updated periodically, a product may sell out during time you have placed your order and when we try to fulfil it. If this does happen we will contact you within 3 days with an alternative item or refund your money.
You may use published promotional codes through our website only unless otherwise stated and not in conjunction with any other offer. You may participate in offers once only. Promotional codes are not valid against shipping rates. In the case of part-refunds, a percentage of the item's value will be calculated and refunded as per the total order value. Promotional codes may only be redeemed against in-stock items and cannot be retained for usage beyond their date of expiry. Where a minimum spend is stipulated, this refers to the order subtotal exclusive of shipping.
We are unable to apply discount codes retrospectively to an order once the sale has been made.
We reserve the right to cancel any promotion, offer or promotional code after seven working days of publication.
Privacy Policy
We take our customers privacy seriously and comply with the new Data Protection effective from 25 May 2018. Please review our full Privacy Policy here.
Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the COOKIES section below for information about cookies and how we use them.
Any of the information we collect from you may be used in one of the following ways:
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To administer a contest, promotion, survey or other site feature
To send periodic emails.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, please send an email to info@themewsfurnishings.com with ‘unsubscribe’ and your email address stated in the subject line.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Our privacy policy applies to information collected through our website and offline at our showrooms or events.
If we decide to change our privacy policy, we will post those changes on this page.
By using our site, you consent to our privacy policy.
If there are any questions regarding our privacy policy you may email us info@themewsfurnishings.com
The copyright in the material and all imagery contained in this website belongs to Annabel Haan trading as The Mews or its licensors. No person may copy, modify, transmit, distribute, display, reproduce, publish, license or create works from any part of this material or otherwise use it for any public or commercial use without the prior express written permission of Annabel Haan trading as The Mews. You may only view or print individual pages for your own personal use.
COOKIE POLICY
Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Thank you.